Terms and Conditions
Terms & Conditions
Upon booking with Craydella Ltd, you are deemed to have read in full and accepted the
following Terms and Conditions:
Enquiries can be made via email at Info@craydella.co.uk or by calling 07999422704.
ID must be given at the time of check-in in the form of a valid passport or driving
licence.
Guests should use the booking confirmation invoice email as a receipt of payment and
confirmation of the booking made with Craydella Ltd.
1. Booking & Payment Procedure
Full payment is due in advance of occupation. This will be taken on the day of booking.
Credit card details will be held on file to cover any damages or other costs. Upon receipt
of payment, we will send you written confirmation of your booking by email. You may
extend your stay at any time, subject to availability. No extra fees are charged for lastminute bookings.
Payment must be made in full, in advance, by bank transfer or credit/debit card. All
prices quoted are in UK Pounds Sterling and are correct at the time of publication.
Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must
be made by, or with the consent of, the cardholder. Guests must be over 21 years old to
make a booking with Craydella Ltd.
Bookings for stays of 6 weeks or less must be paid in full at the time of booking (prior
to occupancy).
Bookings for stays of more than 6 weeks are invoiced in 6-week blocks (42 nights).
The first 6 weeks are due for payment at the time of booking. The next invoice (for the
next 6 weeks) is due for payment no later than 28 days after check-in. Subsequent
payments must be made every 28 days.
Holding Deposit
We reserve the right to take a holding deposit of £200 for any booking; this decision is
made at our discretion. In the event of this, we require the booker to provide photo ID
and proof of address (arrival must be from 3pm Mon-Sun, photo ID and proof of address
must be provided before check-in).
Deposits are taken by way of a credit/debit card and are refunded once keys are
returned and the apartment is checked over for damages.
2. Cancellation Policy
All bookings are non-refundable. No refunds will be made for non-arrivals.
Depending on the reasons for your cancellation, you may be able to reclaim
cancellation charges from your insurance company if you have taken out travel
insurance. We strongly recommend that clients purchase adequate travel insurance.
Regrettably, for the reasons given above, we have to treat any curtailment of your stay
as a cancellation.
If We Cancel Your Booking
In exceptional circumstances, it may be necessary for Craydella Ltd to cancel a
booking. In the event of this, we shall make all reasonable efforts to offer a suitable
alternative within our property portfolio. If we cannot offer alternative accommodation,
we will provide a full refund for the dates we cannot accommodate.
3. Amendments to Bookings
If the Guest Amends a Booking
If a guest wishes to amend a booking (dates of stay, accommodation required, checkin/out time), we will make all reasonable efforts to comply with the request(s); however,
the guest will be charged for any additional charges incurred. If the guest makes
amendments to the booking once the stay has commenced, we may not be able to
comply with the request(s). If on any occasion the guest vacates the apartment early
and wishes to terminate the remainder of their stay, this must be confirmed in writing,
and the keys must be returned on the new agreed check-out date. We accept no liability
for loss, damage or expense and cannot guarantee reimbursement of any costs
incurred.
If We Amend a Booking
Craydella Ltd reserves the right to make any changes or amendments to any booking at
any time. If it is necessary to amend a booking, we would make every effort to allocate
an identical apartment, either in the same or a similar development; this may, however,
not always be possible, and another alternative may be offered. We are not obliged to
provide any reimbursement or compensation.
4. Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way.
Furniture is not to be moved within the apartment.
Services
We cannot be held responsible for failure or interruption of services within or outside
of the apartment or development building ñ this includes utilities, appliances and
communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband,
Wi-Fi, Electricity, Water, and Heating).
If there is an interruption to any services, once we receive notification, we will use all
reasonable efforts to rectify the issue within a reasonable period of time. Facilities and
services in common areas within the building (i.e. lift, door system) are the responsibility
of the building managers and not Craydella Ltd.
We reserve the right to add or remove any services without prior notice.
5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number
of beds (i.e. a 1-bed sleeps 2, a 2-bed sleeps 4). The apartment cannot be re-let or
sublet to any other group/party without the written approval of Craydella Ltd.
Under no circumstances may more than the maximum number of persons specified in
the apartment description occupy the apartment. We reserve the right to refuse
admittance or terminate the stay in the apartment to the hirer and their party if they are
in breach of this condition.
6. Check-in, Check-out & Return of Keys
● Check-in is from 3.00pm
● Check-out is by 10.00am
All keys, parking, building fobs and parking permits must be returned by 10.30 am to
the lockbox they were collected from
LOST, DAMAGED OR NON-RETURNED PARKING PERMITS: £100 EACH
LOST, DAMAGED OR NON-RETURNED DOOR SENSOR FOB: £100
7. Damages to Apartment & Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking. In the event of
damages to the apartment, these card details will be used to charge the appropriate
fines.
We reserve the right to charge £300 (in addition to the general cleaning charges) for
specialist cleaning where necessary (e.g. smoking in the apartment, excessive mess, or
damage).
8. Liability
We cannot be held responsible for theft and/or damage of your personal belongings
during your stay. You are advised to ensure you have appropriate insurance coverage.
9. Law & Jurisdiction
These conditions and terms of contract and all matters arising therefrom are subject to
the Law of England and Wales.
10. Termination by Craydella Ltd
Craydella Ltd has the right to terminate a booking at any time on the grounds of:
● Partying, playing loud music, or general nuisance behaviour
● Abuse towards staff or other guests
● Mistreatment of the apartment
● Non-payment or criminal activity
In such circumstances, no refunds will be issued.
11. Injury or Loss
Craydella cannot be held responsible for any personal injury to any guests while
in one of our apartments. Nor can we be held responsible for loss or damage to personal
effects howsoever arising at the accommodation. Neither we, nor our representatives, can
be held responsible for any circumstances beyond our control including, but not limited to,
mechanical breakdown, illness or failure of any Public service supply.
12. Rights of Access
Representatives of Craydella ltd or their subcontractors have the right of access to
the property at any time, with due regard to the convenience of the hirer, for the purpose of
inspection of the property and to carry out any essential repair or maintenance work.
13. Pets
Regrettably no pets of any kind are permitted under any circumstances. The client is liable
for any infringement of this rule. Craydella ltd has the right to terminate your stay, if
they deem such behaviour has occurred. In the event of such a breach, No refund will be
made if such behaviour is deemed to have occurred. A surcharge of £150 will be made if
evidence of pets is discovered in the apartment.
14. Smoking
Smoking is not permitted in the apartments or in the internal communal areas of the
apartment blocks. Smoking is permitted on external balconies where present in an
apartment only. A surcharge of £150 will be made if evidence of smoking is discovered in
the apartment.
15. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that
You are not entirely satisfied with the service offered, you should notify any complaint To
our office within 24 hours after departure to Craydella ltd by email to info@craydella.co.uk We
will take all reasonable steps to settle the problem.
Craydella ltd shall not have any liability for any complaint submitted after the
completion of the rental period.
16. Information
All information supplied by Craydella ltd is given in good faith and is based on
information available at the time. All reasonable measures have been taken to ensure the
accuracy of any statement made either in writing or otherwise, but Craydella ltd is
not liable for any variation however caused. We Craydella ltd have the right to add
or remove any of its services or facilities without prior notice.
17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due,
From day to day, until the date of payment, at a rate of 4% above NatWest Bank base rate
In force at the time and shall accrue at such a rate after, as well a before any judgement.
18. Security of Tenure
All the apartments are occupied as serviced apartments and on this basis no rights of
tenancy are created, they are exempt from security of tenure under the Rent Act. Craydella ltd
reserves the right to access the apartment and or terminate your stay at any
time without prior notice if it deems necessary.
19. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, playing loud music
or General nuisance behaviour. Guests must have regard for other occupants in the
building. Craydella ltd Reserve the right to terminate your stay if they deem such
behaviour has occurred. In the event of such a breach, no refund will be made, if such
behaviour is deemed to have occurred and an additional fee of £250 will be charged. An
additional fee of £150 will be charged for any extra cleaning to the apartment. The number
of people permitted to occupy each apartment is limited to the number of beds. In some
apartments extra beds can be provided and this will be at an extra charge to be agreed at
the time of booking. Hen/stag & Group Bookings, We do not knowingly accept bookings of
this nature. Group bookings will be required to give a reason of their stay. If the booking
isallowed and guests are found to be holding parties of any kind, you will be evicted
immediately with no refunds due & a fee of £250 will be charged.
Use of the apartments for any behaviour deemed by the management of craydella ltd to be
inappropriate or illegal will result in the immediate eviction of all guests
without refund and, where necessary, reporting to Thames Valley Police for further
investigation.
20. Apartment Specification
Reasonable care has been taken that the content of our website (and/or other means of
promotion or advertising) is correct but it is subject to amendment at any time without
notice. All content on our website (and/or other means of promotion or advertising) is
published in good faith. We do not warrant that the content of our website (and/or other
means of promotion or advertising) accurately or completely describe any of the
apartments. Our web site may link to other web sites and we are not responsible for the
data policies, content or security of these web sites. You should note the following points
about apartments:
* Apartments are individual and vary in style, size and layouts so furnishing details are not
uniformly standard. Although accommodation and location are confirmed in advance, the
exact apartment cannot be guaranteed prior to arrival and can be subject to change at any
time;
* Our website (and/or other means of promotion or advertising) may contain a plan of the
layout of the apartment. The plan will only be a general representation of the
accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from
those shown on the plan; We Craydella ltd have the right to add or remove any of its
services or facilities without prior notice.
* The number of people permitted to occupy each apartment is limited to the number of
beds. In some apartments extra beds can be provided and this will be at a charge to be
agreed at the time of booking. If the number of people permitted to occupy an apartment is
exceeded, we may refuse access to the accommodation and reserve the right to charge
for additional apartments;
* You and your party must comply with any rules and regulations set by us. We
recommend that you take time to familiarise yourself with the safety procedures in the
apartments, the building and local area, paying particular attention to fire evacuation
details and security;
* You and the other members of your party are responsible for payment of rental, any
charges made for use of facilities, such as additional laundry services, and for any other
fees levied by us for the use of amenities;
* Where internet or broadband connectivity is available, you agree to use such services in
a responsible manner and not for any illegal purpose.
* We shall use reasonable endeavors to retain any items left in apartments for up to 1
month after the guestís departure date. Please email info@craydella.co.uk for
enquiries relating to any lost items.
*For further information on individual apartments please email:
info@craydella.co.uk
21. Discount/Promotional Codes
All promotional codes promoted and distributed by Craydella ltd via
web/email/print/phone are subject to change/expiry/refusal at any time. Craydella ltd reserves
the right to change/refuse the details of promotions without notice. All valid
promotions/discounts are added to the order before payment when booking; this allows
clients to see whether or not the promotion has been added to the order. Granite
Properties cannot apply discount/promotional codes for bookings over the phone or after
the order has been placed.
22. Included As Standard
Craydella ltd often provide toiletries & condiments on arrival, these are
complimentary and provided at the discretion of Craydella ltd Toiletries, condiments
etc will not be replenished throughout the stay; it is not the responsibility of Craydella ltd to
provide such items.
As standard, Craydella ltd will often (but is not obliged to) provide the following on
arrival; Sample of washing up liquid, two toilet roll, one jay cloth, bin bags, hand soap,
dishwasher and washing machine tablets where applicable.
Any sundries removed from the cupboard will be charged at £3.00 per item. All items are stock
checked after every visit.
23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been
accepted in full by the hirer and all persons in the party. Payment of deposit and/or
Apartment fee also indicates acceptance of these Terms and Conditions.
© 2023 Craydella LTD - 14743955
Upon booking with Craydella Ltd, you are deemed to have read in full and accepted the
following Terms and Conditions:
Enquiries can be made via email at Info@craydella.co.uk or by calling 07999422704.
ID must be given at the time of check-in in the form of a valid passport or driving
licence.
Guests should use the booking confirmation invoice email as a receipt of payment and
confirmation of the booking made with Craydella Ltd.
1. Booking & Payment Procedure
Full payment is due in advance of occupation. This will be taken on the day of booking.
Credit card details will be held on file to cover any damages or other costs. Upon receipt
of payment, we will send you written confirmation of your booking by email. You may
extend your stay at any time, subject to availability. No extra fees are charged for lastminute bookings.
Payment must be made in full, in advance, by bank transfer or credit/debit card. All
prices quoted are in UK Pounds Sterling and are correct at the time of publication.
Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must
be made by, or with the consent of, the cardholder. Guests must be over 21 years old to
make a booking with Craydella Ltd.
Bookings for stays of 6 weeks or less must be paid in full at the time of booking (prior
to occupancy).
Bookings for stays of more than 6 weeks are invoiced in 6-week blocks (42 nights).
The first 6 weeks are due for payment at the time of booking. The next invoice (for the
next 6 weeks) is due for payment no later than 28 days after check-in. Subsequent
payments must be made every 28 days.
Holding Deposit
We reserve the right to take a holding deposit of £200 for any booking; this decision is
made at our discretion. In the event of this, we require the booker to provide photo ID
and proof of address (arrival must be from 3pm Mon-Sun, photo ID and proof of address
must be provided before check-in).
Deposits are taken by way of a credit/debit card and are refunded once keys are
returned and the apartment is checked over for damages.
2. Cancellation Policy
All bookings are non-refundable. No refunds will be made for non-arrivals.
Depending on the reasons for your cancellation, you may be able to reclaim
cancellation charges from your insurance company if you have taken out travel
insurance. We strongly recommend that clients purchase adequate travel insurance.
Regrettably, for the reasons given above, we have to treat any curtailment of your stay
as a cancellation.
If We Cancel Your Booking
In exceptional circumstances, it may be necessary for Craydella Ltd to cancel a
booking. In the event of this, we shall make all reasonable efforts to offer a suitable
alternative within our property portfolio. If we cannot offer alternative accommodation,
we will provide a full refund for the dates we cannot accommodate.
3. Amendments to Bookings
If the Guest Amends a Booking
If a guest wishes to amend a booking (dates of stay, accommodation required, checkin/out time), we will make all reasonable efforts to comply with the request(s); however,
the guest will be charged for any additional charges incurred. If the guest makes
amendments to the booking once the stay has commenced, we may not be able to
comply with the request(s). If on any occasion the guest vacates the apartment early
and wishes to terminate the remainder of their stay, this must be confirmed in writing,
and the keys must be returned on the new agreed check-out date. We accept no liability
for loss, damage or expense and cannot guarantee reimbursement of any costs
incurred.
If We Amend a Booking
Craydella Ltd reserves the right to make any changes or amendments to any booking at
any time. If it is necessary to amend a booking, we would make every effort to allocate
an identical apartment, either in the same or a similar development; this may, however,
not always be possible, and another alternative may be offered. We are not obliged to
provide any reimbursement or compensation.
4. Facilities & Services
Note: No items are to be removed from any apartments or dismantled in any way.
Furniture is not to be moved within the apartment.
Services
We cannot be held responsible for failure or interruption of services within or outside
of the apartment or development building ñ this includes utilities, appliances and
communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband,
Wi-Fi, Electricity, Water, and Heating).
If there is an interruption to any services, once we receive notification, we will use all
reasonable efforts to rectify the issue within a reasonable period of time. Facilities and
services in common areas within the building (i.e. lift, door system) are the responsibility
of the building managers and not Craydella Ltd.
We reserve the right to add or remove any services without prior notice.
5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number
of beds (i.e. a 1-bed sleeps 2, a 2-bed sleeps 4). The apartment cannot be re-let or
sublet to any other group/party without the written approval of Craydella Ltd.
Under no circumstances may more than the maximum number of persons specified in
the apartment description occupy the apartment. We reserve the right to refuse
admittance or terminate the stay in the apartment to the hirer and their party if they are
in breach of this condition.
6. Check-in, Check-out & Return of Keys
● Check-in is from 3.00pm
● Check-out is by 10.00am
All keys, parking, building fobs and parking permits must be returned by 10.30 am to
the lockbox they were collected from
LOST, DAMAGED OR NON-RETURNED PARKING PERMITS: £100 EACH
LOST, DAMAGED OR NON-RETURNED DOOR SENSOR FOB: £100
7. Damages to Apartment & Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking. In the event of
damages to the apartment, these card details will be used to charge the appropriate
fines.
We reserve the right to charge £300 (in addition to the general cleaning charges) for
specialist cleaning where necessary (e.g. smoking in the apartment, excessive mess, or
damage).
8. Liability
We cannot be held responsible for theft and/or damage of your personal belongings
during your stay. You are advised to ensure you have appropriate insurance coverage.
9. Law & Jurisdiction
These conditions and terms of contract and all matters arising therefrom are subject to
the Law of England and Wales.
10. Termination by Craydella Ltd
Craydella Ltd has the right to terminate a booking at any time on the grounds of:
● Partying, playing loud music, or general nuisance behaviour
● Abuse towards staff or other guests
● Mistreatment of the apartment
● Non-payment or criminal activity
In such circumstances, no refunds will be issued.
11. Injury or Loss
Craydella cannot be held responsible for any personal injury to any guests while
in one of our apartments. Nor can we be held responsible for loss or damage to personal
effects howsoever arising at the accommodation. Neither we, nor our representatives, can
be held responsible for any circumstances beyond our control including, but not limited to,
mechanical breakdown, illness or failure of any Public service supply.
12. Rights of Access
Representatives of Craydella ltd or their subcontractors have the right of access to
the property at any time, with due regard to the convenience of the hirer, for the purpose of
inspection of the property and to carry out any essential repair or maintenance work.
13. Pets
Regrettably no pets of any kind are permitted under any circumstances. The client is liable
for any infringement of this rule. Craydella ltd has the right to terminate your stay, if
they deem such behaviour has occurred. In the event of such a breach, No refund will be
made if such behaviour is deemed to have occurred. A surcharge of £150 will be made if
evidence of pets is discovered in the apartment.
14. Smoking
Smoking is not permitted in the apartments or in the internal communal areas of the
apartment blocks. Smoking is permitted on external balconies where present in an
apartment only. A surcharge of £150 will be made if evidence of smoking is discovered in
the apartment.
15. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that
You are not entirely satisfied with the service offered, you should notify any complaint To
our office within 24 hours after departure to Craydella ltd by email to info@craydella.co.uk We
will take all reasonable steps to settle the problem.
Craydella ltd shall not have any liability for any complaint submitted after the
completion of the rental period.
16. Information
All information supplied by Craydella ltd is given in good faith and is based on
information available at the time. All reasonable measures have been taken to ensure the
accuracy of any statement made either in writing or otherwise, but Craydella ltd is
not liable for any variation however caused. We Craydella ltd have the right to add
or remove any of its services or facilities without prior notice.
17. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due,
From day to day, until the date of payment, at a rate of 4% above NatWest Bank base rate
In force at the time and shall accrue at such a rate after, as well a before any judgement.
18. Security of Tenure
All the apartments are occupied as serviced apartments and on this basis no rights of
tenancy are created, they are exempt from security of tenure under the Rent Act. Craydella ltd
reserves the right to access the apartment and or terminate your stay at any
time without prior notice if it deems necessary.
19. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, playing loud music
or General nuisance behaviour. Guests must have regard for other occupants in the
building. Craydella ltd Reserve the right to terminate your stay if they deem such
behaviour has occurred. In the event of such a breach, no refund will be made, if such
behaviour is deemed to have occurred and an additional fee of £250 will be charged. An
additional fee of £150 will be charged for any extra cleaning to the apartment. The number
of people permitted to occupy each apartment is limited to the number of beds. In some
apartments extra beds can be provided and this will be at an extra charge to be agreed at
the time of booking. Hen/stag & Group Bookings, We do not knowingly accept bookings of
this nature. Group bookings will be required to give a reason of their stay. If the booking
isallowed and guests are found to be holding parties of any kind, you will be evicted
immediately with no refunds due & a fee of £250 will be charged.
Use of the apartments for any behaviour deemed by the management of craydella ltd to be
inappropriate or illegal will result in the immediate eviction of all guests
without refund and, where necessary, reporting to Thames Valley Police for further
investigation.
20. Apartment Specification
Reasonable care has been taken that the content of our website (and/or other means of
promotion or advertising) is correct but it is subject to amendment at any time without
notice. All content on our website (and/or other means of promotion or advertising) is
published in good faith. We do not warrant that the content of our website (and/or other
means of promotion or advertising) accurately or completely describe any of the
apartments. Our web site may link to other web sites and we are not responsible for the
data policies, content or security of these web sites. You should note the following points
about apartments:
* Apartments are individual and vary in style, size and layouts so furnishing details are not
uniformly standard. Although accommodation and location are confirmed in advance, the
exact apartment cannot be guaranteed prior to arrival and can be subject to change at any
time;
* Our website (and/or other means of promotion or advertising) may contain a plan of the
layout of the apartment. The plan will only be a general representation of the
accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from
those shown on the plan; We Craydella ltd have the right to add or remove any of its
services or facilities without prior notice.
* The number of people permitted to occupy each apartment is limited to the number of
beds. In some apartments extra beds can be provided and this will be at a charge to be
agreed at the time of booking. If the number of people permitted to occupy an apartment is
exceeded, we may refuse access to the accommodation and reserve the right to charge
for additional apartments;
* You and your party must comply with any rules and regulations set by us. We
recommend that you take time to familiarise yourself with the safety procedures in the
apartments, the building and local area, paying particular attention to fire evacuation
details and security;
* You and the other members of your party are responsible for payment of rental, any
charges made for use of facilities, such as additional laundry services, and for any other
fees levied by us for the use of amenities;
* Where internet or broadband connectivity is available, you agree to use such services in
a responsible manner and not for any illegal purpose.
* We shall use reasonable endeavors to retain any items left in apartments for up to 1
month after the guestís departure date. Please email info@craydella.co.uk for
enquiries relating to any lost items.
*For further information on individual apartments please email:
info@craydella.co.uk
21. Discount/Promotional Codes
All promotional codes promoted and distributed by Craydella ltd via
web/email/print/phone are subject to change/expiry/refusal at any time. Craydella ltd reserves
the right to change/refuse the details of promotions without notice. All valid
promotions/discounts are added to the order before payment when booking; this allows
clients to see whether or not the promotion has been added to the order. Granite
Properties cannot apply discount/promotional codes for bookings over the phone or after
the order has been placed.
22. Included As Standard
Craydella ltd often provide toiletries & condiments on arrival, these are
complimentary and provided at the discretion of Craydella ltd Toiletries, condiments
etc will not be replenished throughout the stay; it is not the responsibility of Craydella ltd to
provide such items.
As standard, Craydella ltd will often (but is not obliged to) provide the following on
arrival; Sample of washing up liquid, two toilet roll, one jay cloth, bin bags, hand soap,
dishwasher and washing machine tablets where applicable.
Any sundries removed from the cupboard will be charged at £3.00 per item. All items are stock
checked after every visit.
23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been
accepted in full by the hirer and all persons in the party. Payment of deposit and/or
Apartment fee also indicates acceptance of these Terms and Conditions.
© 2023 Craydella LTD - 14743955